Appointment Policies
Please arrive 10 minutes prior to your pet’s appointment for check-in. If you have not filled out all relevant patient forms yet, plan to arrive 20 minutes ahead of your appointment. In order to continue providing essential veterinary services, we have implemented these hospital policies:
Cancellation/No Show Policy
We would like to Thank You for entrusting us to provide veterinary medical care to your pet’s. We value each one of our patients and strive to provide the best care possible in the most safe and comfortable setting. Please understand that when you schedule an appointment, we are reserving a substantial time for your pet’s needs. We kindly ask that if you must modify a scheduled appointment, please give us at least 24 hours notice.
This courtesy makes it possible to give your reserved time to another patient in need of medical care. We know that your time is valuable. If you are unable to keep your appointment we ask that you cancel at least 24 hours in advance. If this is not possible, call as soon as you can so that another patient can be given your appointment time.
Clients that are late for any appointment for their pet’s may be asked to reschedule to the next availability of the doctor.
We understand that occasional missed appointments can occur for a variety of reasons. When you miss an appointment without canceling, another pet in need of medical care that could have been seen in your place is delayed unnecessarily or referred elsewhere. We track missed (non-canceled) appointments. A “No Show/Late Cancelation” is defined as missing an appointment without canceling at least 24 hours before scheduled time. There will be a non-refundable fee charge for missed or non-cancelled appointments less than 24 hours. Payment is due in full for all services provided at the time of service for the visit. A down payment for drop off appointments, emergencies and hospitalizations are taken at the time of drop off and any unused deposit amount will be refunded to your original card payment or can be placed on your account for future use. Please leave us a detailed message, text message or email if modifications are required.
Code of Conduct
Professional. Ethical. Compassion. Respect. Safe. At Billiar Animal Hospital, we strive to provide a safe and welcoming environment for our clients and our team members who work hard every day to serve our patients. Aggression towards team members or visitors is not allowed.
We will not accept the following behaviors: verbal abuse, malicious or harmful statements about others, profanity, disrespect or any form of harassment. Failure to comply with requests of our team, including leashing/restraining your pet for safety, referral recommendations and/or financial discussions In the event that your behavior is problematic, we reserve the right to discontinue services immediately.
Thank you for your cooperation and understanding!
- Please understand that we are doing our best to respond to every demand and inquiry. We are only able to accept a limited number of appointments per day having one veterinarian available. We prioritize providing the best comprehensive medical treatment, while maintaining strict sanitation protocols before and after each patient. If your pet is having a medical emergency, please note that we may refer you to a 24 hour emergency care facility.
- Due to the high volume of calls, we may not be able to assist you immediately, if your issue is not emergent or if you would like to request a prescription refill, please email us at info@ocalavet.net
- Dogs must have a leash/collar on at all times. All other animals: cats, reptiles, small mammals and birds must be brought in a carrier. We may not be able to assist you if your pet is not restrained safely in a carrier. This may result in having to reschedule your appointment for a later time.
Cancellation/No Show Policy
We would like to Thank You for entrusting us to provide veterinary medical care to your pet’s. We value each one of our patients and strive to provide the best care possible in the most safe and comfortable setting. Please understand that when you schedule an appointment, we are reserving a substantial time for your pet’s needs. We kindly ask that if you must modify a scheduled appointment, please give us at least 24 hours notice.
This courtesy makes it possible to give your reserved time to another patient in need of medical care. We know that your time is valuable. If you are unable to keep your appointment we ask that you cancel at least 24 hours in advance. If this is not possible, call as soon as you can so that another patient can be given your appointment time.
Clients that are late for any appointment for their pet’s may be asked to reschedule to the next availability of the doctor.
We understand that occasional missed appointments can occur for a variety of reasons. When you miss an appointment without canceling, another pet in need of medical care that could have been seen in your place is delayed unnecessarily or referred elsewhere. We track missed (non-canceled) appointments. A “No Show/Late Cancelation” is defined as missing an appointment without canceling at least 24 hours before scheduled time. There will be a non-refundable fee charge for missed or non-cancelled appointments less than 24 hours. Payment is due in full for all services provided at the time of service for the visit. A down payment for drop off appointments, emergencies and hospitalizations are taken at the time of drop off and any unused deposit amount will be refunded to your original card payment or can be placed on your account for future use. Please leave us a detailed message, text message or email if modifications are required.
Code of Conduct
Professional. Ethical. Compassion. Respect. Safe. At Billiar Animal Hospital, we strive to provide a safe and welcoming environment for our clients and our team members who work hard every day to serve our patients. Aggression towards team members or visitors is not allowed.
We will not accept the following behaviors: verbal abuse, malicious or harmful statements about others, profanity, disrespect or any form of harassment. Failure to comply with requests of our team, including leashing/restraining your pet for safety, referral recommendations and/or financial discussions In the event that your behavior is problematic, we reserve the right to discontinue services immediately.
Thank you for your cooperation and understanding!
